The Regulation aims to strengthen and strengthen the rights of rail passengers, in particular in the areas of information and tickets, compensation and assistance, and provides rights for disabled persons and persons with reduced mobility. It also contains provisions on the application of these rights. We grant licences to demonstrate that a person is "fit and fit" to operate railway facilities (defined in the Railways Act 1993 as networks, trains used in a network, stations or light maintenance depots). In those circumstances, railway undertakings, ticket vendors and tour operators should, on request, communicate in writing to the passenger with disabilities or reduced mobility the reason for the refusal to travel. This publication is available under www.gov.uk/government/publications/guidance-on-rail-passengers-rights-and-obligations-regulation-no-13712007/guidance-on-regulation-no-13712007-on-rail-passengers-right-and-obligations`appel. The CIV notes in Title IV, Article 32, that there are limitations of liability for railway undertakings in the event of delay, cancellation or deviation, for example. B where the cause of the delay is not due to the control of the railway undertaking. However, the provisions of the CIV are specifically subject to the provisions of Article 15 of the Regulation, which provide for lower limitations of such liability, and, as such, the railway undertaking may not circumvent or limit liability in these circumstances. The Court of Justice of the European Communities examined this issue in 2013 and ruled that due to the wording of the Regulation and the way in which the CIV is incorporated into EU law by the Regulation, the Regulation takes precedence over the CIV and that, therefore, railway undertakings cannot benefit from the limitations of liability within the CIV if the journey is instead covered by the Regulation. Therefore, EU railway undertakings are not able to avoid or limit their liability for delays, cancellations or deviations by using the provisions of the CIV. In its annual report on quality of service, the railway undertaking shall publish the following information: all operators must be parties to approved liability sharing agreements between operators and the treatment of claims. The only approved agreements are those included in the Industry Claims Allocation and Handling Agreement (CAHA) and applicants must sign the agreement before the licence or NPRS can come into effect.
If tickets are not sold at the station, passengers should be informed of how to purchase their ticket, as well as the nearest station or location where ticket machines or vending machines are available. Article 19 provides for the establishment of non-discriminatory access rules for the transport of disabled persons and persons with reduced mobility, both for railway undertakings and for station operators. . . .